Refund Policy – BoardQuest

At BoardQuest, we strive to provide a welcoming and enjoyable atmosphere where people of all ages can gather to discover, play, and celebrate board games. While our goal is to ensure every member and guest has a positive experience, there may be occasions where refunds are necessary. This Refund Policy sets out the conditions under which refunds may be issued for memberships, event tickets, reservations, or merchandise. By engaging with our services, you agree to the terms described below.

1. General Refund Period

Refund requests must be submitted within 14 calendar days from the original purchase date. Requests made after this period may not be accepted unless extraordinary circumstances are proven, such as unavoidable cancellations by the club.

2. Membership Refunds

• Monthly memberships: Eligible for refund within 14 days of purchase, provided the member has attended no more than 2 sessions.
• Quarterly memberships: Refundable within 21 days, provided no more than 5 sessions have been attended.
• Annual memberships: Refundable within 30 days, provided no more than 10 sessions have been attended.

Partial refunds may be offered in proportion to the unused portion of the membership. Once a membership exceeds these thresholds, refunds are not available.

3. Session Passes and Game Reservations

• Unused session passes are refundable within 10 days of purchase.
• Cancellations of table reservations must be made at least 5 days in advance for a full refund.
• Cancellations made 2–4 days prior are eligible for a 50% refund.
• Cancellations less than 48 hours in advance are non-refundable.

4. Events, Tournaments, and Workshops

• Cancellation at least 7 days prior: full refund.
• Cancellation 3–6 days prior: 50% refund.
• Cancellation less than 3 days prior: non-refundable.

If an event is canceled or rescheduled by the club, participants are entitled to a full refund or may transfer the booking to another event.

5. Non-Refundable Purchases

• Snacks, drinks, or other consumables purchased on-site.
• Board games, card decks, or merchandise once opened or used.
• Special discounted packages marked as “non-refundable.”
• One-time guest passes once activated.

6. Faulty or Damaged Products

• Report the issue within 7 days of purchase.
• A replacement, store credit, or full refund will be offered depending on stock availability.
• Damage caused by misuse or mishandling is not covered.

7. Duplicate or Mistaken Purchases

• Notify staff within 48 hours of the transaction.
• Refunds will be issued if the booking or product has not been used or collected.

8. Refund Processing

Once approved, refunds will be processed within 7–10 business days to the original payment method. If refunding to the original method is not possible, store credit may be provided. Refunds may take additional time depending on bank or payment service provider policies.

9. Misuse of Refund Policy

Refunds will not be granted in cases of:

• Repeated or excessive refund requests without valid grounds.
• Breach of club rules or code of conduct.
• Fraudulent or dishonest claims.

The club reserves the right to suspend or terminate memberships if this policy is abused.

10. Legal Compliance

This policy does not override consumer rights guaranteed by law. All statutory entitlements remain in place.

11. Contact and Support

For refund inquiries, members and guests should provide proof of purchase such as a receipt, booking confirmation, or membership ID. Each request will be reviewed individually to ensure fairness and transparency.