Privacy Policy – BoardQuest

1. Introduction

This Privacy Policy describes how BoardQuest collects, uses, stores, and safeguards personal information of members, guests, and participants who engage with our services. Our mission is to provide a welcoming environment where people can enjoy board games, tournaments, and community events while ensuring their personal data is managed responsibly and securely. By joining our club, attending events, or using our facilities, you agree to the practices outlined in this Privacy Policy.

2. Information We Collect

To operate the club effectively and create a safe community, we may collect the following information:

• Personal Details: Full name, date of birth, gender, email address, phone number, and other contact information provided during registration or event sign-up.
• Membership Records: Membership ID, registration date, attendance logs, reservations, and participation history in games or events.
• Payment Data: Information required to process payments for membership fees, game rentals, refreshments, or ticketed events.
• Event Participation: Scores, rankings, or team details during tournaments and competitions.
• Technical Data: Device and network details if you use our online booking system or digital services.
• Feedback and Communication: Surveys, complaints, suggestions, or correspondence with staff members.

3. Purpose of Data Use

The personal information collected is used to:

• Provide access to club facilities and organize board game sessions.
• Manage membership accounts, renewals, and reservations.
• Process payments for memberships, rentals, and purchases.
• Communicate with members regarding events, promotions, or club updates.
• Ensure fair play, maintain order, and enhance the club experience.
• Collect feedback to improve our services, facilities, and game selection.
• Comply with legal obligations or resolve disputes where necessary.

4. Sharing of Information

We respect the confidentiality of your data and do not sell or trade personal information. Information may be shared under limited circumstances:

• Service Providers: Third-party partners assisting in payment processing, event organization, or administrative support may access personal data strictly for fulfilling their duties.
• Public Events: During tournaments, leaderboards and results may display participant names and scores for fair competition.
• Legal Requirements: Information may be disclosed if required by law, regulation, or in response to valid legal requests.
• Business Continuity: In case of restructuring or management changes, data may be transferred to ensure uninterrupted services.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy. Membership and payment records are stored for the duration of active membership and as required by law. Once no longer needed, data is securely deleted or anonymized.

6. Data Security

We implement technical, physical, and administrative safeguards to protect personal information from unauthorized access, alteration, or disclosure. Access to sensitive data is restricted to authorized personnel only. While we maintain strong protections, no system can guarantee absolute security.

7. Children’s Privacy

The club welcomes young participants under parental or guardian supervision. We do not knowingly collect personal data from children without parental consent. Parents may request correction or deletion of their child’s data at any time.

8. Your Rights

Members and guests have the following rights regarding their personal data:

• Request access to personal data we hold.
• Correct inaccurate or incomplete information.
• Request deletion of data, subject to legal or contractual restrictions.
• Restrict certain types of data processing.
• Withdraw consent for promotional communications.

Identity verification may be required to exercise these rights.

9. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in laws, services, or internal practices. The updated version will apply immediately upon publication. Continued use of the club’s services indicates acceptance of the updated policy.

10. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy, please contact us at:

BoardQuest
226 Lambton Quay, Wellington Central, Wellington 6011, New Zealand
Email: [email protected]
Phone: +6444711904